Terms and conditions.

Cancellation & Non-attendance Policy
All deposits and/or full payments must be made in advance to secure your appointment. If you are unable to attend, please provide at least 24 hours’ notice to avoid being charged. Cancellations made with less than 24 hours’ notice will incur the full fee. Failure to attend a session without any notice will result in the full fee being charged.

Your Health
During the consultation process, please inform us of any significant past or present medical or psychological conditions that may affect your suitability for treatment. If you are unsure or have any concerns, seek advice from your GP or consultant. Also, notify us of any significant changes to your health before future appointments.

If you have a contagious or infectious condition or have been in contact with someone who does, please do not book an appointment until you are fully recovered.

Treatment Protocol
Please arrive on time for your session. Late arrivals may result in a reduced treatment time, but the full fee will still be payable.

We encourage you to provide feedback during your treatment about any discomfort or if the treatment is not meeting your expectations, so we can adjust accordingly. We reserve the right to terminate a session in cases of abusive or inappropriate behaviour.

Gift Vouchers and Massage Packages
All Gift Vouchers and Massage Packages are prepaid online through our website. After purchase, you will receive a unique code that must be used when booking your appointment online. Please ensure vouchers or packages are redeemed before their expiry date. No refunds will be given.